Office

Requirements

• Prior experience in customer service or a related field
• Excellent verbal and written communication skills
• Active listening and problem-solving abilities
• Ability to handle customer complaints and difficult situations with tact and diplomacy
• Strong organizational and time-management skills
• Knowledge of company products or services
• Ability to use customer service software, including CRMs and chatbots
• Basic math skills for handling payments, refunds, and discounts
• Positive attitude and willingness to help customers in any way possible
• Ability to work well with a diverse group of people, including customers, clients, and coworkers
• Ability to handle a high volume of calls or messages and to multitask effectively
• Willingness to work flexible hours, including weekends and holidays
• Ability to follow company policies and procedures for customer service.